STUDENT POLICY

 

BE ON TIME 

*       Student should be in the classroom at least 2 minutes before the class start time with all materials needed for the lesson.

*       Teacher will begin the class right at the start time and send a Notification Message. If the student is not present, then the teacher will wait for the class’s halftime before sending the  Reminder Message. If the student does not enter the classroom, then it is noted as an unexcused absence for the student and this class will not be re-scheduled.

*       If class begins late as a result of the student, the class will resume until the end of the scheduled class time.

*       If class begins late as a result of the teacher, the teacher must give the student his full time.

*       If the teacher is not in the classroom, Please chat with us instantly using your What’s app Group Or (your zoom channel). 

ABSENCES

If the student needs to miss and reschedule a class due to the reasons below, a 2-hour notice to his/her What’s app Group Or ( Zoom channel) is required with 2 available times for the make-up class and the teacher will choose the suitable time for him/her. We will re-schedule based on the below-listed category of absence.

EXCUSED ABSENCES

*       Includes Illness, Death in Family, Appointment, Work/School Conflict, National Holiday, and Technical Issues (Internet, Zoom, Computer issues).

*       Maximum 2 classes per month are allowed to be excused absence for each student. 

*       More than 2 classes per month, it will be up to the teacher to decide the state of the class.

*       There are NO refunds for any type of absence.

UNEXCUSED ABSENCES

*      No rescheduling or refunds are allowed for any type of absence that is not listed in the “Excused Absence” policy.

TEACHER ABSENCES

*       If a class is canceled due to a teacher’s absence for any reason, a make-up lesson will be scheduled for no additional fee. There are no refunds for missed classes.

CLASSROOM AND TEACHER-STUDENT RELATIONSHIP POLICY

*    Students and Teachers must maintain a professional relationship at all times, limiting conversation to only class materials. Students must not share any personal information with the teacher at any time.

*    Teachers are strictly prohibited to ask students for personal information, favors, or monetary gifts/loans. Should a teacher ask the student for anything, including money, the student must decline and report to his/her what’s app Group immediately!.

*       For security measures, students and teachers are not to conduct classes outside of Quran Square Institute for any reason.

*       Any complaints of teachers abusing their teacher-student relationship, in any way, must be reported immediately to Student’s what’s app Group.

STUDENT SUPPORT TEAM

*       If you have any questions or need advice about course plans, levels, or customizing your course, you can contact us using your What’s app Group at any time.

TUITION POLICY

*      Tuition is billed once every 4 weeks at the beginning of the billing period. There are 3 types of payment methods (Monthly, 3 Months, And 6 Months ) are existing for student convenience.

*      Month over the month will be manually maintained by the student/parents.

*       Upon receiving the payment for the Month over a month our system will automatically schedule your classes for a month.

*       There are NO refunds for missed classes, excused or unexcused. Make-up classes are offered as per the terms above.

*     If a student stops classes and has auto-payments in their billing account turned on, please make sure you stop the auto-payments in your PayPal account.

*       If you pay using the (Month over Month) manual option, please make sure to pay within three days from your last class to avoid losing your schedule.

*       Student Can Pay using Paypal or any Bank card ( Visa, Mastercard,…… )

CONCERNING YOUR CLASSES IN RAMADAN AT QURAN SQUARE INSTITUTE

*       It is highly preferable for you to continue your Quran and Arabic classes during Ramadan…

*       If you stop your classes in Ramadan, during the feast vacation, and on your summer holidays, you may forget what you have already studied, lose your schedule, and most probably lose your tutor.

*       There will be some changes in the schedules that overlap with your teachers’ timings of breaking their Fasting, Suhoor, and Taraweeh prayers.

*       Don’t worry; we will avoid conducting your classes during your timings of breaking your fasting and Taraweeh prayers. Moreover, you can ask your tutor to minimize your homework in Ramadan.

MONEY-BACK GUARANTEE

*      QuranSquare 100% Money Back Guarantee allows you to try the courses and feel secure that if you are not satisfied, you may get your money back. This only applies if you cancel your course within the first week of classes. Any time after that, money will not be refunded for classes already taken.

CLASS QUALITY

*       In order to ensure that we offer high-quality classes, some lessons may be recorded for review by the QuranSquare support team.

*       The recorded lessons are only for use by the supervisors so that we can regularly check the quality of the classes and the teachers

*       Sessions may not be recorded – audio or video – by students for any reason. This is to protect the privacy of the teachers.

HOLIDAYS FOR 2022

Quran Square strives to keep the institute open year-round, with the exception of two significant holidays that are observed by all teachers, staff, and the majority of our students. The two holidays are Eid Ul-Fitr and Eid Ul-Adha, and the institute will be closed for three days for both Eid’s respectively. Due to the number of enrolled students, and similar to other tuition-based schools, tuition will not be credited or refunded for these two holidays but they can have make-up classes.

OTHER HOLYDAYS

*       Quran Square teachers will continue classes through any other Western and non-Islamic holiday. If the student needs any other holiday days off from classes, the student should notify us at least 12 hours in advance to reschedule up to 2 lessons.

PRIVACY POLICY

*    The privacy of each and every student is important to us. The administration will not share or sell any information about any student to any third parties.

*      The student policy is written with students’ privacy and safety in mind. Therefore, it is important for students to comply with this policy.

*      Students are responsible for updating the support team with any changes to their profile. This includes e-mail address, billing address, phone number, Skype ID, etc.

*    Students are to not share any personal information or accounts (such as email, Skype, Facebook, etc.) with teachers or staff members unless communicating through their What’s app Group.

GIVING GIFTS TO TEACHERS

*    Quran Square understands that students would like to give gifts to their teachers for various occasions. Unfortunately, sending gifts overseas to Egypt can prove to be an expensive and untrustworthy process. Please read the policy below regarding gifts.

*      Quran Square can ONLY accept monetary gifts from students to their teachers. Monetary gifts can be accepted with no monetary limit in the form of a personal check or money order. As soon as the monetary gift is Received by Quran Square, a financial officer will forward the gift to the specified teacher.

*       PLEASE specify the teacher’s name to which the gift is for.

COMPLAINTS POLICY

*       Any complaints from our students are taken very seriously and will be addressed as soon as possible.

*       If you are dissatisfied with any aspect of your course, please contact the support team so that we can fix the problem.

HELP, QUESTIONS, COMMENTS, AND OTHER INFO

*       Any questions or comments outside of the subject material should be directed to the support team. We strive to offer the best quality for your classes and your opinions, comments and suggestions are important to us.

*       Please contact the following:

*       For all inquiries, including class cancellations, reschedules, billing questions, technical issues, etc; send us using your What’s app Group.

Finally Quran Square appreciates your understanding and we are blessed to have you as a student!